Quality Assurance
Every order of research peptides undergoes careful inspection before shipment. Our quality assurance process includes product verification, secure packaging, and order review to help ensure every shipment meets our standards for laboratory research materials and scientific research products.
Refund Policy Overview
At LabRat Peptides, customer satisfaction and product quality are our priorities. Because our research peptides are supplied exclusively for laboratory and scientific research, every refund or replacement request is reviewed individually according to this research peptide refund policy.
If an order arrives damaged, contains an incorrect item, or experiences a verified fulfillment error, please contact our customer support team promptly so we can investigate and provide an appropriate resolution.
Eligible Requests:
- Incorrect products received
- Orders damaged during shipping
- Missing items
- Verified fulfillment errors
Order Cancellations
Orders may be cancelled before they have entered processing or shipment. Once an order has been prepared or dispatched, cancellation requests may no longer be possible.
To request a cancellation, please contact our support team as soon as possible at support@labratpeptides.com with your order information.
Returns & Replacements
Because our products are intended exclusively for Research Use Only (RUO), returns are generally limited to eligible situations outlined in this policy. If your request qualifies, we may offer a replacement product, store credit, or refund after reviewing the circumstances.
Damaged Orders
If your order arrives damaged or you receive an incorrect product, please contact us with your order number and photographs of the package and product. Our support team will review your request and determine the most appropriate resolution.
Non-Refundable Situations
Refunds or replacements may not be available for:
- Orders delivered successfully as purchased
- Incorrect shipping information supplied by the customer
- Products that have been opened, altered, or improperly handled after delivery
- Requests that do not meet the requirements of this refund policy
Regulatory Disclaimer
For Research Purposes Only. Not for Human Consumption.
All products sold by LabRat Peptides are for laboratory research use only. The statements made regarding these products have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.
By initiating a return or purchase, you acknowledge that you are a qualified researcher and understand the intended application of these chemicals. LabRat Peptides is not liable for the misuse of any materials once they have left our controlled distribution center.
Frequently Asked Questions
Questions about our refund policy?
Contact Support